Appointments

Urgent appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.

Get help for any health problem

We will respond to requests within 2 working hours.

You can also:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Doctor’s surgery and nurse’s clinics are run by appointment system, all routine appointments can be booked on the day or ahead of time. You are advised to arrive 10 minutes prior to your appointment. We endeavour to achieve minimum waiting time in the surgery but as we cannot impress enough, some patients tend to take longer consulting time than 10 minutes designated for each appointment. Please keep your appointment and give us enough notice if you are unable to attend.

Patients have a right to express a preference of the doctor of their choice. We are, however, unable to guarantee that a particular doctor will be available when required and if not we will endeavour to provide a suitable appointment with another practitioner.

Out of hours (BADGER)

Phone
0121 766 2100

The practice commissions this service on behalf of its patients.

Interpreters

If required an interpreter can be organised to accompany the patient during a consultation with the doctor/nurse.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are usually reserved for the housebound, disabled and terminally ill patients that are unable to attend the practice. Please telephone the practice on the appropriate phone number.

to request a home visit before 10:30am. A doctor or nurse will call you back to discuss the urgency of your visit.

Should you require a doctor as a matter of urgency, please contact the reception team. As home visits take considerably longer than surgery appointments, we ask you to come to the practice if you are mobile, as this will allow us to reserve visits for genuinely housebound and seriously ill patients.

Related information

Health A to Z

Sick notes

Test results